Privacy Policy

This Privacy Policy explains how "Pro technologies", MB, legal entity code 308109385, processes personal data when you visit the proaiassistant.com website and use the services provided through it.

In this Privacy Policy, "Pro technologies", MB is referred to as "we," "us," "our," or the "Data Controller," while a website visitor or service user is referred to as "you" or the "Data Subject."

2. What Personal Data We Collect

Depending on how you use our website and services, we may process the following personal data:

• your name and surname, if provided by you;
• email address;
• information included in contact or other forms;
• information about your use of our website;
• IP address and other technical information about your device and browser;
• information generated by cookies and similar technologies;
• other information that you voluntarily provide to us when contacting us or using our services.

We collect only the personal data that is necessary for the relevant processing purpose.

How We Collect Data

Personal data may be collected:

• when you submit a contact or other form on our website;
• when you contact us by email;
• when you browse our website;
• through cookies and similar tracking technologies where their use is permitted under applicable law;
• in other circumstances where you voluntarily provide us with your personal data.

3. Purposes and Legal Bases for Processing Personal Data

We may process your personal data for the following purposes:

Handling Enquiries and Communication

When you contact us, we may use the information you provide to:

• respond to your questions;
• handle and process your enquiry;
• provide information about our services;
• communicate with you regarding your enquiry or services.

The legal basis for such processing may be taking steps at your request prior to entering into a contract, performing a contract, or our legitimate interest in handling and responding to enquiries.

Website Operation and Security

Technical information may be processed in order to:

• ensure the proper operation of the website;
• protect the website against misuse and security threats;
• identify and resolve technical problems;
• maintain the security of our information systems.

The legal basis for such processing may be our legitimate interest in ensuring the proper and secure operation of our website.

Website Analytics

Where non-essential analytical cookies or similar tracking technologies are used, the information collected through them may be used to:

• analyse website usage;
• evaluate website performance;
• understand how visitors use our website;
• improve website functionality and user experience.

Non-essential tracking technologies are used only where the required consent has been obtained.

4. Data Recipients and Service Providers

We do not sell your personal data.

In certain circumstances, your data may be shared with service providers engaged by us where this is necessary for website operation, service delivery, communication, analytics, IT infrastructure, or other legitimate business functions.

Such service providers may act as our data processors and process personal data only in accordance with our instructions and applicable data protection laws.

Depending on the services we use, recipients may include:

• website hosting and server providers;
• email and communication service providers;
• analytics service providers;
• IT infrastructure and technical support providers;
• other service providers necessary for our business operations.

Where legally required, personal data may also be disclosed to public authorities or other lawful recipients.

5. Third-Party Services

Our website may use third-party services and technologies.

Google Analytics

Our website may use Google Analytics to analyse website usage and performance.

Analytical tracking technologies that require user consent are used only after the required consent has been obtained. Where possible, declining analytical cookies should not prevent access to the website's essential functionality.

Third-party service providers may process data in accordance with their own privacy policies and applicable laws.

6. Cookies and Similar Tracking Technologies

Our website uses cookies and, depending on the website functionality, other similar technologies.

Cookies may be used to:

• provide essential website functionality;
• maintain website security;
• remember user preferences;
• collect website usage statistics;
• improve website performance and user experience.

Essential Cookies

Essential cookies are necessary for the website to function properly. They may be used without separate consent where their use is necessary to provide a service explicitly requested by the user or to operate the website.

Analytical and Other Non-Essential Cookies

Analytical, advertising, and other non-essential cookies and tracking technologies are used only where the required consent has been obtained under applicable law.

You should be provided with a meaningful choice to accept or reject non-essential cookies and should be able to change or withdraw your cookie preferences.

You can also manage cookie settings through your web browser.

7. Data Retention

We retain personal data for no longer than necessary to achieve the relevant processing purpose or for as long as required by applicable law.

The specific retention period depends on the type of data and the purpose for which it is processed.

For example:

• contact enquiries and correspondence may be retained for as long as necessary to handle the enquiry and manage communication, and subsequently for as long as reasonably necessary to protect legitimate interests;
• accounting and financial records are retained for periods required by applicable law;
• technical and analytical data may be retained in accordance with the applicable technology or service provider's retention periods.

Once the applicable retention period has expired, personal data is securely deleted or anonymised unless continued retention is required by law.

8. Your Rights

Under applicable data protection laws, you may have the following rights:

• the right to receive information about the processing of your personal data;
• the right to access your personal data;
• the right to request correction of inaccurate or incomplete personal data;
• the right to request deletion of your personal data;
• the right to request restriction of processing;
• the right to data portability, where applicable;
• the right to object to certain processing activities;
• the right to withdraw consent where processing is based on consent.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise your rights, please contact us at:

privacy@proaiassistant.com

When processing a request to exercise your rights, we may ask for additional information necessary to verify your identity where this is required to protect your personal data against unauthorised disclosure.

9. Complaints

If you believe that your personal data is being processed unlawfully or that your rights have been infringed, you may first contact us at privacy@proaiassistant.com.

You also have the right to lodge a complaint with the relevant data protection supervisory authority.

In Lithuania, the supervisory authority is:

State Data Protection Inspectorate (Valstybinė duomenų apsaugos inspekcija – VDAI)
L. Sapiegos g. 17, LT-10312 Vilnius, Lithuania
Website: vdai.lrv.lt

10. Data Security

We implement appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or unauthorised access.

Depending on the relevant system and risk, security measures may include:

• encryption of data transmissions;
• access controls for administrative systems;
• limitation of access rights;
• software and system updates;
• backups;
• procedures for detecting and managing security incidents.

No internet-based system can be guaranteed to be completely secure. Users should also take appropriate measures to protect their devices and accounts.

11. International Data Transfers

Some of our service providers or technologies may involve the processing of personal data outside the European Economic Area (EEA), including in countries such as the United States.

Where personal data is transferred to a third country, we seek to ensure that the transfer is carried out in accordance with the GDPR and other applicable data protection laws.

Depending on the relevant recipient and circumstances, an international transfer may be based on an adequacy decision adopted by the European Commission, Standard Contractual Clauses (SCCs), or another lawful transfer mechanism provided by applicable law.

12. Children's Privacy

Our website and services are not intended for children unless otherwise provided by the applicable service terms or applicable law.

We do not knowingly seek to collect personal data from children.

If we become aware that we have received personal data from a child in circumstances where such processing is not lawful, we will take reasonable steps to delete such data.

13. External Links

Our website may contain links to websites operated by third parties.

We are not responsible for the content, privacy practices, security, or personal data processing activities of third-party websites.

Before providing personal data to a third-party website, we recommend reviewing its privacy policy.

14. Changes to This Privacy Policy

We may periodically update this Privacy Policy if our personal data processing activities, technologies, services, or applicable legal requirements change.

The updated version of this Privacy Policy will be published on this website and will take effect from the date specified in the updated version.

Where changes are material and additional notification is required by applicable law, we may provide notice through additional means.

15. Contact Information

If you have any questions about this Privacy Policy, the processing of your personal data, or wish to exercise your data protection rights, please contact: