Terms and Conditions

These Terms and Conditions govern the use of the www.proaiassistant.com website and the ordering and provision of services offered under the "Pro AI Assistant" business/brand name.

2. Website and Services

"Pro AI Assistant" provides artificial intelligence (AI) solutions, integrations, automation, and related technical services.

Services

Depending on the client's needs, our services may include:

• AI assistant development, preparation, and configuration;
• custom AI solution development;
• AI chatbot development;
• AI solution integration with third-party or client systems;
• AI-powered customer support automation;
• customer enquiry and communication automation;
• lead generation and qualification solutions;
• data integration and analysis solutions;
• internal business process automation;
• AI system maintenance and technical support;
• other AI and business process automation services.

The specific scope, price, timelines, technical requirements, and other conditions of a project may be defined in an individual proposal, order, invoice, agreement, or other written agreement between the parties.

Target Audience

Our services are primarily intended for business clients and other legal entities (B2B).

3. Website Use

The website provides information about "Pro AI Assistant", our services, solutions, and activities.

No registration is required to browse the website.

When using the website, you agree to:

• use the website lawfully;
• not interfere with its operation;
• not attempt to gain unauthorised access to the website, systems, or infrastructure;
• not use the website for malicious or unlawful activities;
• not submit content that is unlawful, misleading, or infringes the rights of third parties.

We reserve the right to restrict access to the website or individual features if we identify misuse, security risks, or violations of these Terms and Conditions.

4. Service Orders and Agreements

Services are provided according to the scope agreed with the client.

Depending on the project, an agreement may be established by:

• accepting a commercial proposal;
• confirming an order;
• entering into a separate service agreement;
• otherwise confirming the order in writing.

If an individual agreement or other written arrangement contains terms that differ from these general Terms and Conditions, the individually agreed terms will apply to that specific project.

Services will generally commence after the parties have agreed on the scope and other essential aspects of the services and, where advance payment has been agreed, after the payment has been received.

5. Pricing and Payment

Service prices are determined individually based on the scope, complexity, integrations, technical requirements, and other aspects of the relevant project.

Pricing may be specified in:

• a commercial proposal;
• an invoice;
• a service agreement;
• an order confirmation;
• another written agreement between the parties.

Payment may be made by invoice or through a payment system selected by us, including Stripe, where such payment method is offered for the relevant service.

Unless otherwise agreed, the payment deadline specified on the invoice applies to the client.

6. Service Delivery

Service delivery timelines are determined individually according to the scope of the relevant project.

Digital products, documents, access credentials, software solutions, or other service deliverables may be provided by:

• email;
• access to the relevant system;
• download links;
• installation within the client's infrastructure;
• integration with the client's systems;
• another method agreed with the client.

Service delivery timelines may depend on the client's cooperation and timely provision of required information, access credentials, materials, and other resources.

If the client fails to provide information, access, or materials necessary for the provision of services, the delivery timeline may be reasonably extended.

7. Client Responsibilities

The client agrees to:

• provide accurate and up-to-date information required for the provision of services;
• provide necessary documents, data, and access credentials in a timely manner;
• ensure that the client has the legal right to provide us with the information and materials required for the services;
• cooperate during the implementation of the project;
• make decisions in a timely manner where such decisions are necessary for the provision of services;
• use the delivered solutions lawfully and for their intended purpose.

The client is responsible for the legality of all data, documents, text, images, files, instructions, and other materials provided by the client.

The client should not provide us with personal data, confidential information, or other protected information for processing by AI systems unless such processing is lawful and has been appropriately agreed or arranged.

8. Artificial Intelligence Solutions and Outputs

Where artificial intelligence technologies are used in providing the services, the client acknowledges that AI-generated outputs may in some circumstances be:

• inaccurate;
• incomplete;
• incorrect;
• outdated;
• misinterpreted;
• unsuitable for a particular business or legal decision.

AI-generated information should not be treated as professional legal, financial, medical, or other specialised advice unless such services have been expressly agreed separately.

The client is responsible for reviewing AI-generated outputs and determining whether they are accurate and appropriate before using them in business operations or making decisions based on them.

Where human review of AI-generated outputs is included in a specific project, such review will be provided only to the extent expressly specified in the relevant agreement.

9. Third-Party Services and Integrations

The provision of services may involve third-party platforms, APIs, software, cloud infrastructure, payment systems, or other technologies.

The availability and operation of such services may depend on the relevant third-party provider.

If a third-party provider changes its services, pricing, APIs, technical requirements, or discontinues a service, this may affect the operation or availability of the services we provide.

Where a third-party service is an important part of a particular project, the client may be informed about its use where relevant.

10. Intellectual Property

Content, data, documents, text, images, and other materials provided by the client remain the client's property unless otherwise agreed.

"Pro AI Assistant" and "Pro technologies", MB retain all rights to their own methodologies, processes, know-how, software components, libraries, templates, systems, reusable modules, technologies, and other intellectual property that was not created exclusively for a particular client.

Where a specific solution is developed exclusively for a client, the rights to use that solution will be determined in the relevant individual agreement.

Unless otherwise agreed in writing, the client receives the right to use the final service deliverable created specifically for the client for the agreed purpose after full payment for the relevant services has been received.

The use of our pre-existing technologies, libraries, methodologies, reusable modules, or other components in a project does not constitute a transfer of ownership of those components to the client.

11. Confidentiality

The parties agree to protect confidential information received from each other and not to use it for purposes other than those necessary to perform their contractual obligations.

Confidential information may include non-public commercial, technical, financial, organisational, and other information that should reasonably be considered confidential based on its nature.

Confidentiality obligations do not apply to information that:

• is publicly available other than as a result of a party's actions;
• was lawfully known before it was received;
• was lawfully obtained from a third party;
• must be disclosed under applicable law.

12. Privacy and Data Protection

The processing of personal data is governed by our Privacy Policy, available at: www.proaiassistant.com/privacy-policy

If "Pro technologies", MB processes personal data on behalf of a client where the client determines the purposes and means of processing, the parties will enter into a separate data processing agreement or other arrangement compliant with applicable data protection law where required.

Information about personal data processing, cookies, and third-party services is available in our Privacy Policy.

13. Service Acceptance and Defects

Unless otherwise specified in an individual agreement, the client should notify us of any identified defects in a service deliverable within a reasonable period after discovering them.

If a defect is attributable to our work and is reasonably determined to be our responsibility, we will seek to remedy the defect within a reasonable period.

We are not responsible for defects or failures caused by:

• inaccurate or incomplete information provided by the client;
• modifications made by the client or third parties;
• changes or failures of third-party systems;
• improper use of the solution;
• use outside the agreed purpose;
• circumstances beyond our reasonable control.

14. Termination of Services

Services may be terminated:

• by mutual agreement;
• according to the terms of an individual agreement;
• on other grounds provided by applicable Lithuanian law.

We may suspend or terminate services if the client materially breaches its contractual obligations, uses the services unlawfully, creates a security risk to our systems or other persons, or fails to meet material payment obligations.

If services are terminated due to the client's breach, the client remains responsible for payment for services properly provided before termination and other reasonable costs, unless otherwise agreed.

15. Limitation of Liability

We provide our services professionally and make reasonable efforts to ensure their proper operation. However, we cannot guarantee that every AI solution will operate without errors or interruptions in all circumstances.

We are not responsible for losses or damages caused by circumstances beyond our reasonable control, including failures of third-party systems, internet connection problems, cybersecurity incidents, infrastructure failures, or other events outside our reasonable control, except where liability cannot legally be excluded or limited.

Unless otherwise agreed in an individual agreement, our liability for a particular service shall not exceed the amount actually paid by the client for that particular service.

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

16. Force Majeure

Neither party shall be liable for failure or delay in performing its obligations where such failure or delay results from circumstances that the affected party could not reasonably control, foresee, or prevent.

Such circumstances may include natural disasters, major infrastructure failures, telecommunications outages, cyberattacks, government actions, military actions, strikes, or other events beyond the affected party's reasonable control.

17. External Links

The website may contain links to third-party websites, platforms, or services.

We are not responsible for the content, operation, security, privacy practices, or data processing activities of third-party websites or services.

When using third-party services, you should review their applicable terms and privacy policies.

18. Affiliate Programs

"Pro AI Assistant" does not currently participate in affiliate programs.

If we begin using affiliate programs in the future, relevant information may be disclosed on this website.

19. Changes to These Terms

We reserve the right to periodically update these Terms and Conditions if our services, business model, technologies, or applicable legal requirements change.

The updated version will be published on this website and will take effect from the date specified in the updated version.

Where changes are material and additional notification is required by applicable law, we may provide notice through additional means.

20. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the Republic of Lithuania.

The parties will first seek to resolve any disputes through good-faith negotiations and mutual agreement.

If the parties cannot reach an agreement, disputes shall be resolved by a competent court of the Republic of Lithuania in accordance with applicable law.

21. Contact Information

For questions regarding these Terms and Conditions, our services, or any other matter related to "Pro AI Assistant", please contact: